Privacy Policy

Last Updated: 4 Nov 2026

Elcot Environmental Ltd (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website [www.elcotenviro.com] (“the Site”) or our services.

1. Who We Are

Elcot Environmental Ltd provides professional invasive weed removal and environmental management services.

Registered Address:
The Nurseries
Kingsdown Lane
Blunsdon
Swindon
SN25 5DL

Email: [email protected]
Telephone: 01793 700 100

We act as the Data Controller for personal data collected through this website and during the provision of our services.

2. Information We Collect

We collect and process personal data necessary to provide you with quotes, site reports, and our services. This may include:

Contact details: name, email address, phone number, and postal address
Property details: location and site information for report and quotation purposes
Service information: details of requested services and site assessments
Communication records: correspondence between you and our team
Cookie data: information about how you use our website, collected through cookies (see section 7 below)

3. How We Use Your Information

We use your personal information to:

Prepare and provide quotations, site reports, and service proposals
Deliver and manage our services
Communicate with you regarding services, warranties, and support
Maintain internal records and comply with legal obligations
Improve our website and marketing effectiveness

We will never sell your personal data to third parties.

4. Legal Basis for Processing

We process your personal data under the following lawful bases:

Contractual necessity: to provide you with quotes, reports, and services
Legal obligation: to comply with financial, tax, and record-keeping laws
Legitimate interests: for business administration and service improvement
Consent: for the use of certain cookies and marketing communications (where applicable)

5. Data Retention

We retain personal data for as long as necessary to fulfil the purposes it was collected for. Specifically:

Customer and project data are held for six (6) years after the expiry of the service warranty period, to ensure compliance with legal and warranty obligations.
Cookie data is retained in accordance with Google’s standard retention periods (see Google’s Privacy & Terms for details).

After these periods, data is securely deleted or anonymised.

6. Data Sharing and Security

We may share your data with trusted third parties who help us deliver our services, such as:

IT and website hosting providers
Professional advisers (e.g. accountants or insurers)
Google (for analytics and advertising cookie management)

All third-party processors are required to handle your data securely and in accordance with UK GDPR.

We use appropriate technical and organisational measures to protect your data from loss, misuse, or unauthorised access.

7. Cookies

Our website uses cookies to:

Manage Google Ads and track website performance
Store your site preferences and improve user experience

When you first visit our website, you will be asked to consent to the use of non-essential cookies. You can change your preferences or withdraw consent at any time via your browser settings. A key outline on cookies on this site can be found below.

For more details on how Google uses cookies and advertising data, see:
https://policies.google.com/technologies/ads

8. Your Rights

Under UK GDPR, you have the right to:

Access a copy of your personal data
Request correction of any inaccurate or incomplete data
Request erasure of your data (“the right to be forgotten”)
Restrict or object to processing in certain circumstances
Request transfer (portability) of your data to another provider
Withdraw consent for processing (where applicable)

To exercise these rights, please contact us using the details above. We will respond within one month of your request.

9. International Transfers

Your personal data is generally stored and processed within the UK. If data is transferred outside the UK or EEA (for example, by Google services), we ensure that appropriate safeguards (such as Standard Contractual Clauses) are in place to protect your data.

10. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, with the “Last Updated” date amended accordingly.

11. Contact and Complaints

If you have any questions about this policy or how we handle your data, please contact:

Data Protection Officer
Elcot Environmental Ltd
The Nurseries
Kingsdown Lane
Blunsdon
Swindon
SN25 5DL
Email: [email protected]
Telephone: 01793 700 100

If you are not satisfied with our response, you have the right to lodge a complaint with:
The Information Commissioner’s Office (ICO)
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Website: https://www.ico.org.uk